Customer Services


Delivery

Anticipated delivery time will be confirmed at time of order, this is because many items are hand made to order.
Most items are sent Special Delivery – Next Day, or First Class recorded with insurance, but be aware that I will post the item in 2-3 days. I ship with Royal Mail which ensures your goods arrive promptly. You will be notified by email with the tracking number from Royal Mail when the item is dispatched.

International orders will be dispatched upon clearance of payment and confirmation of funds available.

Returns

Whether it’s the wrong size, the wrong colour or you are not happy with your purchase, then please email me immediately and I will do my best to help. I am always happy to exchange or refund, less delivery costs, any item without a fuss, provided of course they are returned to me unworn, preferably in their original packaging and in good condition. Return must be done within 7 days of the purchase date. Refunds will be provided within 14 working days after I have received the item back in original condition.


Payment Methods

We accept payment via debit/credit cards.

All of our debit and credit card transactions are securely handled by PayPal
(please note: You do NOT need a PayPal account to process your order).

Help and Advice

Whether you want to check availability, get advice on sizing or discuss an order you’ve already placed, I want to make things easy for you. So call me or email me with any queries.

Made To Order

If the colour, size and style you want are on my website, but not in the combination you want, I can combine them for you! Please call me to discuss the details. I will start produce the garment for you when you place your order on my website and the confirmation is deliver. I will email you a picture when is ready.

Product Description

I have taken a great deal of care to make sure my product information is accurate. However, discrepancies can occur. For instance, whilst every attempt has been made faithfully to reproduce colours, please be aware that animal skin varies in colour and weight, which is characteristic of the fabric and not a fault, the variations prove the garment to be genuine leather and not imitation, so the colour picture on the website may differ slightly from the colour of the garment. Please, notice that “patches” are my trademark. Also, while producing garments it may become necessary to change a specification. If this happens, I will do my best to make you aware of it before your order is processed.


Hanna Leather Fashion / www.hannaleatherfashion.com will never divulge information about customers to any other source nor will I share any personal information with any marketing companies.

Any information taken is required for the order, delivery and/or payment processes and will be treated with the utmost privacy.